You are here: Home Contact Center
Build superior customer experiences one great interaction at a time. Your customers decide how they communicate with you. Support their choices with a blended multichannel contact center solution, built on the proven Avaya IP Office™ Platform. Enable seamless conversations even when your customers move between channels—including voice, email, chat, and more.
Support multiple channels of communication—voice, email, chat, text, and fax—so you’re always available where your customers want you to be, when they want you to be there, and accessible on their terms.
Use skills-based routing to put your customer in touch with the right agent the first time—an agent with the right skills, with access to complete information, and the flexibility to move seamlessly between channels.
Deploy a contact center designed for midsize businesses—part of a complete communications solution—that is powerful, yet easy to set up, manage, and maintain.